Last updated on October 25, 2026
Because our products are digital and delivered instantly, they cannot be returned. We still want you to be happy with your purchase, so we handle problems case by case.
1. General policy
All sales are final once a product has been downloaded. We do not offer refunds because you changed your mind or no longer need the product.
2. When we will refund
- Defective files: the download is corrupt or does not work and we cannot fix it.
- Not as described: the product differs significantly from its listing.
- Duplicate purchase: you accidentally bought the same product twice.
3. How to request a refund
Email support@packfable.com within 14 days of purchase with your order email and a short description of the problem. We usually reply within a few business days.
4. How refunds are issued
Approved refunds go back to the original payment method through Stripe. Your bank may take several business days to show the credit. Access to the refunded product may be removed from your account.
5. Chargebacks
Please contact us before opening a dispute with your bank. We can usually resolve issues faster directly.